Manchester’s specialist cancer hospital, The Christie NHS Foundation Trust, has scored highly in the most recent survey of the country’s NHS staff, with the vast majority of employees saying they would recommend the hospital to family and friends.
Each year, NHS employees are invited to take part in the NHS Staff Survey, the largest poll of staff opinion in the UK. It gathers views on staff experience at work and includes appraisal and development, health and wellbeing, staff engagement and involvement, and raising concerns.
The NHS Staff Survey 2016, the results of which were published this week, showed that specialist trusts dominate the top 10 performers.
The Christie is the joint second best performing acute trust against the statement ‘If a friend or relative needed treatment I would be happy with the standard of care provided by this organisation’ with 93 per cent of staff agreeing or strongly agreeing. Only the Liverpool Heart and Chest Hospital score higher at 95 per cent.
Staff rate The Christie highly as a place to work and for treatment, 4.23 on a scale of one to five compared to a national figure of 3.74.
The Trust has lower than average numbers of staff experiencing stress at work at 32 per cent compared to 37 per cent nationally and the vast majority of staff (91 per cent) feel that the patient is the number one priority, compared to 87 per cent in 2015.
Staff engagement - the ability to contribute to improvements at work, wanting to recommend the Trust as a place to work or receive treatment, and the extent to which staff feel motivated and engaged with their work - is rated at 4.03, and 78 per cent of Christie staff reported that they were able to contribute towards improvements at work compared with 73 per cent in other trusts.
The Christie compares favourably with other acute trusts in that none of the staff who responded to the survey experienced physical violence, compared with two per cent of NHS staff elsewhere.
The Christie was ranked ‘outstanding’ by health regulator the Care Quality Commission (CQC) in November 2016. The CQC called the Trust ‘exceptional’ and ‘a leader in its field’ and last week it was revealed that, following inspections of the remaining specialist acute trusts, The Christie was deemed the best in the country.
The Christie’s Chief Executive, Roger Spencer, said: “We are exceptionally pleased with the results of the NHS Staff Survey for 2016. Our high rating for staff feeling that patients are our number one priority underlines our key ethos of placing the patient at the heart of everything we do.
“As we strive continually to improve, I am delighted that our staff rated The Christie highly as a place to work and for treatment and that a huge majority would recommend The Christie to family and friends.
“Not only is The Christie the best performing specialist trust in the country according to the Care Quality Commission, this report also shows staff are very happy to work here for our patients.”