The Christie gets top marks from patients in annual survey

Press Release Posted 21 May 2015

Patients have praised The Christie for its high standards of treatment and care in a national survey published today.

The annual 2014 Care Quality Commission national inpatient survey results show that once again, The Christie has achieved outstanding results.

The survey shows how NHS trusts score against each other in 58 questions looking at different aspects of the inpatient experience including the hospital and ward, doctors and nurses, care and treatment, and operations and procedures.

Trusts are rated as performing 'about the same,' 'better' or 'worse' compared to other trusts. Out of 58 questions, The Christie scored 'better' than most other trusts in 36 and 'about the same' in 22. No questions were 'worse' than most other trusts.

Areas where The Christie outperformed other trusts included; patients having confidence in the nurses and doctors treating them, the cleanliness of the hospital, clear communication, how patients felt about the length of time they were on the waiting list and patients feeling safe and secure during their stay in hospital. There was a significant improvement from 2013 in the score for patients being involved in decisions about their care and treatment.

Other improved scores from 2013 include; patients feeling that they were well looked after by hospital staff and clear instructions being given to patients about how to take medication.

Jackie Bird, executive director of nursing and quality for The Christie, said: "We're delighted with these findings that reflect our commitment to delivering the very highest quality care and treatment with real patient benefits. We are reviewing the results to look at how we keep doing the things that our patients say we do well and looking at areas where we can make further quality improvements.

"It's positive to see that our patients, who are at the heart of everything we do, are pleased with the care and treatment they receive here at The Christie. We are always keen to hear patients' views and endeavour to act upon their thoughts and comments to both maintain and continually improve our services."

When patients were asked to rate their overall experience, The Christie scored 8.7. The lowest score by any trust was 7.2 and the highest was 9.2.

The Trust scored 'better' than most other trusts in all but one of the section scores and achieved the highest score in 1 out of the 11 section scores -namely around the waiting list and planned admissions.

In total, 154 acute and specialist NHS trusts were surveyed, and responses were gathered from just over 59,000 patients.

The Christie had a response rate of 62% compared with the national response rate of 47%.

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