Friends and Family Test

The NHS Friends and Family Test is an important tool whereby The Christie can receive direct, regular and up to date feedback from our patients.

This feedback is helping us to shape and further improve our services for our patients going forward. Following attendance, patients are sent a text message, asking them to rate "how likely they would be to recommend our services to friends and family, if they needed similar care or treatment."

All messages are FREE. Opt-out anytime by replying with STOP.

Q1. How likely are you to recommend our service to friends and family, if they needed similar care or treatment?

REPLY with the number of your choice.

1) extremely likely
2) likely
3) neither likely or unlikely
4) unlikely
5) extremely unlikely
6) don't know

After the patient has replied they will then receive:

Q2. Your comments help us improve services. In your own words, what were the best/worst parts of the service?

Alternatively, patients will be given a paper questionnaire which they can fill in and post in one of the Friends and Family Test mailboxes located on our wards.