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IT incident update – 28 March 2024

Following the IT outage we suffered yesterday (Wednesday 27 March), the majority of our systems have now been restored overnight.

The Christie Hotline (0161 446 3658) and switchboard (0161 446 3000) are working so patients can contact us as normal in this way.

We will continue to post information on the Trust website and social media channels with any further updates as necessary.

If you are attending for an appointment today, please bring with you information about your treatment, past medical history and medications which will help our staff should any systems still be slow. We apologise for any delays that this incident may cause to your care and treatment.

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Health records

Patients have the right to have access to (and request copies of) information that The Christie holds on them. This includes their medical records.

If you wish to apply for formal access to your records, please email us at the-christie.accesstorecordslegal@nhs.net to receive a copy of the application form.

You can also write to us to request the form at:

The Health Records Manager
The Christie NHS Foundation Trust 
Wilmslow Road 
Withington 
Manchester 
M20 4BX

Information sharing with other NHS organisations

Your health records are shared with other NHS organisations that provide a service on behalf of the Christie or are involved directly with your health care.

In addition, The Christie provides a computerised facility to allow secure access to the NHS staff who care for you in the Manchester and Cheshire regions.

This facility allows clinicians (such as your GP, A&E staff, hospital nurses and doctors) to view details of your record to help inform their decisions about you and your care.

The Christie also has access to your health records from other NHS organisations which can be used to help Christie staff make the best decisions about your care.

If you do NOT want your Christie record to be made available to other NHS organisations, please write to us and we will remove this facility.

If you do NOT want Christie staff to access your health records from other specific NHS organisations, please write to us and we will remove this facility.

Please write to:

Information Governance Department
The Christie NHS Foundation Trust
Wilmslow Road
Manchester
M20 4BX

Last updated: March 2023