Outlined below is a sample of the courses available and links to information. To obtain a fuller understanding of the range of courses on offer, please click here to link to the prospectus.
‘CONNECTED’ Advanced Communication Skills
The course aims to enhance senior health care professionals' ability to deal with challenging communication situations. The programme is managed and led by the National Cancer Action Team.
The course includes discussion of the research evidence surrounding communication in cancer care, interactive exercises, and role-play in small groups with actors. Participants will have time to practice skills and receive positive and constructive feedback in a safe and supportive environment. The agenda for the course is set by the participants in response to their personally identified learning needs.
Participants are expected to take part in all aspects of the course, and must attend all sessions of the course to receive their certificate from NCAT.
Participants: The course is aimed at senior health care professionals working in specialist cancer care services.
Accreditation: The courses are facilitated by nationally recognised trainers. 18 CME points are offered by the Royal College of Physicians. (3-Days) (Up to 14 CME for 2 days)
Please note: If delegates wish to access this course and are not being funded by Greater Manchester & Cheshire Cancer Network please contact Olivia Smith for further information.
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Enhanced Communication Skills (intermediate level)
The Unit has developed an 'enhanced' programme of communication skills training to meet the needs of health professionals who work with patients diagnosed with cancer (or other chronic conditions) and their families.
The 2-day Enhanced programme is available to Trusts/organizations who feel they would like to implement communication skills training for staff (not targeted by National 'Connected Programme' as they are not MDT members). The programme is also relevant for those new in post who may feel the course would be a helpful introduction to advanced communication skills training. The course is aimed at those who require KSF level 3 in their skills framework. The workshop is based on the same principles and provides the same key elements of training that are included on the 3-day 'Connected' workshop.
The 2-day training programme consists of:
- A presentation of the evidence base showing the rationale for training and the skills known to help in eliciting patients' concerns and the delivery of information tailored to patients' needs.
- An interactive session which aims to highlight key communication skills in action
- Opportunity for participants to practice their own difficult and challenging situations in role play and receive feedback on their skills
- Maximum of 8 participants per course
- On the first day of the course the participants remain in a single group
- Individual role plays take place on the second day of the course
- Role play groups are composed of 4 participants with 1 facilitator
- Participants contribute to role plays in two ways
- by taking their own role as health professionals to interview a patient, relative or colleague
- by role-playing a patient, relative or colleague from their clinical experience for another member of the group to interview
Post-workshop supervision sessions can be arranged to aid transfer of learning to practice. Please contact us for further details.
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Managing difficult or conflicting situations in the workplace
Difficult or conflict situations in the workplace can be extremely challenging. Resolving conflict and addressing difficulties whilst maintaining a professional working relationship requires skillful management.
The training day has been devised to enable delegates to:
- Manage conflict or potential conflict in a professional and supportive manner
- Assess perceptions
- Handle resistance to change, defensiveness and strong emotions
- Assert own views
- Enable & enhance effective team working
The training will include presentation on key communication skills, strategies for managing conflict and interactive sessions to demonstrate key skills in action.
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Train the Trainer: Enhanced Facilitation Skills and Method
– an ILM recognised Development Course
This course aims to enhance and develop facilitation skills and methods for delivering short communication skills workshops at foundation and intermediate levels or as part of post or undergraduate training.
The course is suitable for health professionals who are planning to teach or already teaching communication skills. Delegates should have attended a 2 or 3 Day Advanced Communication Skills Training Course (or equivalent) within the last 5 years and be familiar with an evidence-based theory or model of communication that will inform their teaching.
The course will cover core principles and competences underpinning effective communication skills training and offer the opportunity to experience and practice a variety of experiential teaching methods, develop and enhance existing facilitation skills and work with common group dynamic issues.
NB: this course does not cover advanced facilitation methods i.e. individual agenda-based role-plays
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Train the Trainer: Advanced Facilitation Skills – Role Play
- an ILM recognised Development Course
This course aims to consolidate previous training and to increase confidence and competence in advanced facilitation skills including setting up and managing role play and working with difficult group dynamics.
The course is suitable for experienced communication skills facilitators who are either already using or wish to begin using role play in their teaching. Delegates should have completed Advanced Communication Skills and Train the Trainer courses within the last 5 years or show equivalent experience. They will also need thorough knowledge of an evidence-based model of communication, key communication skills, principles and strategies.
The course will cover key considerations for course design and delivery when using role play methods and offer delegates the opportunity to practice setting up and managing role play, further develop their facilitation skills and rehearse handling challenging group dynamic issues.
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