Closing date of role
Tuesday 5 August 2025
Purpose of role
The role of the volunteer is to enhance the patient’s experience of The Christie Pharmacy by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.
Scope of role
Haematology service, The Christie
Responsibility for role
Haematology service, marketing and engagement officer/co-ordinator, volunteers
Time commitment
10am to 2pm on Mondays, Tuesdays or Wednesdays
Related documents
- Management of volunteers' policy
- Health and safety policy
- Local risk assessment(s)
- Uniform and workwear policy and code of appearance
- Volunteer agreement
Procedure
Volunteers are required to:
- Be registered volunteers who are DBS checked and cleared
- Wear identity badges, polo shirt and volunteer lanyard
- Conform to Trust policies and procedures that they are made aware of
- Report any accident/untoward occurrences to a member of staff
- Comply with training provided
- Duties will include:
- greeting patients and visitors on arrival, introducing yourself in a welcoming and professional manner
- preparing tea trolley under the guidance of the housekeeper
- serving refreshments to the patients
- collecting crockery and tidying drinks trolley
- assisting staff to serve either lunches or evening meals
- collecting used crockery and tidying trolley
- collecting prescriptions from the pharmacy as and when required
- chatting to patients as and when appropriate
- dealing with general enquiries in a professional and consistent manner and offering support when required
- sitting with patients who are on their own and would like some company, should the patient consent
- to be aware whilst on the unit of any general housekeeping or health and safety issues that may arise
- assisting with tidying patient’s bedside tray, particularly in preparation for meals being served
- Do no other duties than those agreed in these guidelines
- Ward staff will:
- supervise the work of the volunteers
- be able to deal with any queries/problems/concerns from volunteers
- liaise with the marketing and engagement department as required
- include volunteer activity in their risk assessments
- offer a local induction
- carry out an annual review to check how your role is going
- The marketing and engagement department will:
- Register volunteers on behalf of The Christie
- Arrange training appropriate to volunteers’ needs
- Maintain records of volunteers’ attendance at training sessions
- Liaise with pharmacy staff and volunteers
- Be available to deal with any matters of concerns for volunteers
- Provide a clear description of your role
Mandatory training
Volunteers must complete:
- online mandatory training as specified by the marketing and engagement department
- additional training as required – to be provided by the departmental staff
Flu vaccination
Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS
Equality, diversity, and inclusion
At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.
To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.