Volunteers - Find a role

Closing date of role

Wednesday 17 July 2024

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Outpatients department – department 22, The Christie.

Responsibility for role

Outpatients management, marketing and engagement officer/co-ordinator, volunteers.

Time commitment

Weekdays minimum of 3 hours per week, maximum of 10 hours per week (maximum hours also includes other volunteering commitments with The Christie).

Related documents

• Management of volunteers' policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and volunteer polo shirt.
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Duties will include:
  • Greeting patients and visitors on arrivals, introducing yourself in a welcoming and professional manner
  • Assisting patients in using the patient flow kiosks to check in.
  • Signposting patients and visitors to other parts of the hospital, in particular the new outpatients department.
  • Dealing with general enquiries in a professional and consistent manner, offering support when required.
  • Provide an overview of processes within the outpatients department to patients.
  • On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
  • Sitting with patients who are on their own and would like some company, should the patient consent.
  • Actively approaching patients and relatives, and acting as a listening ear.
  • Helping patients and their relatives to understand the systems in the department and where they should wait.
  • Assisting staff in delivering best patient care.
  • To be aware whilst in the department of any general housekeeping or health and safety issues that may arise, and liaise with staff appropriately to maintain safety.
• Do no other duties than those agreed in these guidelines
• Outpatients department staff will:
  
  • Supervise the work of the volunteers
  • Be able to deal with any queries/problems/concerns from volunteers
  • Liaise with the marketing and engagement department as required
  • Include volunteer activity in their risk assessments
  • Offer a local induction programme
  • Carry out an annual review to check how your role is going
• The marketing and engagement department will:
  • Register volunteers on behalf of The Christie
  • Arrange training appropriate to volunteers’ needs
  • Maintain records of volunteers’ mandatory training
  • Liaise with staff and volunteers
  • Be available to deal with any matters of concerns for volunteers
  • Provide a clear description of your role

Mandatory training

• To complete online mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Friday 12 July 2024

Purpose of role

The Transfusion committee meets remotely every 3 to 4 months. The meetings are held face-to-face in the main hospital site on Wilmslow Road, in the haematology seminar room; however, they can be held virtually via MS teams if preferred.

The Transfusion committee is currently undergoing a committee update to encompass representatives from all clinical divisions. The committee oversees all aspects of the Transfusion Service in The Christie, Clinical Pathology Partnership and The Christie Private Care. 

To help ensure that the work that we do is informed by patients and the public we require a patient or relative (of a patient treated at the Christie), to join the Transfusion committee. The user representative would be recruited as a Christie volunteer through the usual process.

The role will require you to be a resident of The Christie’s patient catchment area.

Scope of role

Transfusion committee

Responsibility for role

Transfusion committee, Marketing and engagement manager, marketing and engagement officer/co-ordinator, volunteers

Time commitment

Meetings usually take place on a Monday and are scheduled for two hours. Preparation time of reading the papers and related materials would take between 2 to 4 hours depending on the content of the agenda. Access to your own printer would be helpful, although printed copies can be supplied if not.

Related documents

• Management of volunteers' policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement
• Transfusion policy V4.1

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and volunteer polo shirt.
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Comply with training provided
• Duties will include:
  • Using your knowledge and experience to give objective advice about the impact on patients and carers around the issues being considered by the committee, whilst leaving aside any personal agenda and issues
  • Have a genuine interest in improving services for patients and an understanding of the NHS
  • Understand and evaluate a range of information and evidence
  • Ask constructive challenging questions
  • Work as part of a group, building effective relationships, and listening to and considering the views of others
  • Have good time management skills
  • Have good IT skills
  • Have access to a private setting and IT equipment such as a laptop/PC or tablet to take part in online meetings
  • Read papers and related materials in advance, which will be circulated electronically
  • Have an awareness of and commitment to equality and diversity
  • Understand the need for confidentiality
• Do no other duties than those agreed in these guidelines
• The transfusion practitioner will:
  
  • Supervise the work of the volunteer
  • Be able to deal with any queries/problems/concerns from volunteers
  • Liaise with the marketing and engagement department as required
  • Include volunteer activity in their risk assessments
  • Offer a local induction programme
  • Provide a commitment that your views will be taken seriously
  • Offer advice, guidance and support from the chair and vice-chair of the committee
  • Offer pre-meeting briefings to discuss the agenda
  • Provide a clear set of working practice standards including a commitment to use jargon-free language and provide information such as meeting papers in good time
  • Commit to being transparent in the information shared and be honest about what can and cannot be achieved
• The marketing and engagement department will:
  • Register volunteers on behalf of The Christie
  • Arrange training appropriate to volunteers’ needs
  • Maintain records of volunteers’ mandatory training
  • Liaise with staff and volunteers
  • Be available to deal with any matters of concerns for volunteers
  • Provide a clear description of your role

Mandatory training

• To complete online mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Wednesday 17 July 2024

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Acute Ambulatory Care Unit (AACU) – department 22, The Christie

Responsibility for role

AACU ward manager, marketing and engagement officer/co-ordinator, volunteers

Time commitment

Weekdays minimum of 3 hours per week, maximum of 10 hours per week (maximum hours also includes other volunteering commitments with The Christie)

Related documents

• Management of volunteers' policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and volunteer polo shirt.
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Duties will include:
  • Greeting patients and visitors on the unit, introducing yourself in a welcoming and professional manner.
  • Providing patients with refreshments.
  • Dealing with general enquiries in a professional and consistent manner, offering support when required.
  • On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner and refer to an appropriate member of staff.
  • Sitting with patients who are on their own and would like some company, should the patient consent.
  • Actively approaching patients and relatives, and acting as a listening ear.
  • Assisting staff in delivering best patient care.
  • To be aware while in the department of any general housekeeping or health and safety issues that may arise and liaise with staff appropriately to maintain safety.
• Do no other duties than those agreed in these guidelines
• AACU department staff will:
  
  • Supervise the work of the volunteers
  • Be able to deal with any queries/problems/concerns from volunteers
  • Liaise with the marketing and engagement department as required
  • Include volunteer activity in their risk assessments
  • Offer a local induction programme
  • Carry out an annual review to check how your role is going
• The marketing and engagement department will:
  • Register volunteers on behalf of The Christie
  • Arrange training appropriate to volunteers’ needs
  • Maintain records of volunteers’ mandatory training
  • Liaise with staff and volunteers
  • Be available to deal with any matters of concerns for volunteers
  • Provide a clear description of your role

Mandatory training

• To complete online mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.

Closing date of role

Wednesday 17 July 2024

Purpose of role

The role of the volunteer is to enhance the patient’s experience of The Christie by providing services of a non-nursing, non-medical nature and to free up the time of the paid members of staff at all levels to enable them to carry out the duties which they are qualified to do.

Scope of role

Acute Assessment Unit (AAU) – department 22, The Christie

Responsibility for role

AAU ward manager, marketing and engagement officer/co-ordinator, volunteers

Time commitment

Weekdays minimum of 3 hours per week, maximum of 10 hours per week (maximum hours also includes other volunteering commitments with The Christie)

Related documents

• Management of volunteers' policy
• Health and safety policy
• Local risk assessment(s)
• Uniform and workwear policy and code of appearance
• Volunteer agreement

Procedure

Volunteers are required to:

• Be registered volunteers who are DBS checked and cleared
• Wear identity badges, volunteer lanyard and volunteer polo shirt.
• Conform to Trust policies and procedures that they are made aware of
• Report any accident/untoward occurrences to a member of staff
• Duties will include:
  • Greeting patients and visitors on the unit, introducing yourself in a welcoming and professional manner.
  • Providing patients with refreshments.
  • Dealing with general enquiries in a professional and consistent manner, offering support when required.
  • On occasion, be able to deal with distressed patients and/or their relatives in a sensitive and confidential manner, and refer to an appropriate member of staff
  • Sitting with patients who are on their own and would like some company, should the patient consent.
  • Actively approaching patients and relatives, and acting as a listening ear.
  • Assisting staff in delivering best patient care.
  • To be aware while in the department of any general housekeeping or health and safety issues that may arise and liaise with staff appropriately to maintain safety.
• Do no other duties than those agreed in these guidelines
• AAU department staff will:
  
  • Supervise the work of the volunteers
  • Be able to deal with any queries/problems/concerns from volunteers
  • Liaise with the marketing and engagement department as required
  • Include volunteer activity in their risk assessments
  • Offer a local induction programme
  • Carry out an annual review to check how your role is going
• The marketing and engagement department will:
  • Register volunteers on behalf of The Christie
  • Arrange training appropriate to volunteers’ needs
  • Maintain records of volunteers’ mandatory training
  • Liaise with staff and volunteers
  • Be available to deal with any matters of concerns for volunteers
  • Provide a clear description of your role

Mandatory training

• To complete online mandatory training as specified by the marketing and engagement department
• To complete additional training as required – to be provided by the departmental staff

Flu vaccination

Flu is a key factor in NHS winter pressures. It impacts on those who become ill, the NHS services that provide direct care as a result, and on the wider health and social care system that supports people in at risk groups. We encourage volunteers to be vaccinated to help reduce the spread of unplanned hospital admissions and pressure on the NHS.

Equality, diversity, and inclusion

At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone. We want our teams to reflect the diversity of the patients and communities we serve and therefore welcome applications from people of all backgrounds and identities.

To ensure The Christie is a place characterised by dignity and inclusivity, we ask that volunteers show equal respect to all staff, patients, visitors, and to each other regardless of their background or ability.